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https://procesoapp.com/blogs/how-can-you-make-your-frontline-workers-more-productive/

Frontline workers, also referred to as essential workers, are individuals who perform critical jobs that are necessary for society to function, especially during times of crisis or emergency situations. These workers are often employed in sectors such as healthcare, emergency services, law enforcement, transportation, food production and distribution, sanitation, utilities, and retail.During the COVID-19 pandemic, frontline workers gained particular attention and appreciation for their pivotal roles in maintaining essential services and supporting public health efforts. Healthcare workers, including doctors, nurses, paramedics, and hospital staff, have been on the front lines of the pandemic response, providing medical care to those affected by the virus while risking their own health and safety.